1. Use of Website
Our website contains information about our services. However, we do not enter into binding contracts via our website.
2. Disclaimer of liability
We hereby disclaim any liability for any loss or damage, whether direct or indirect, arising from or in connection with your use of our website. However, we do not purport to exclude or limit our liability, if any, to you for any personal injury or death resulting from our negligence or for any other matter in respect of which it would be illegal to exclude or limit liability.
3. Indemnity
You agree to indemnify and hold us harmless for any liability, loss or damage arising from any breach by you of these Terms and Conditions or from any improper use of our website.
4. Links
You may not create any links to our website without our prior consent. Where our site contains links to third party websites, we disclaim all liability in respect of such third party websites and you acknowledge that we have no responsibility for the content of such websites. Links to third party website are included on our website for convenience and should not be construed as an affiliation or endorsement of such third party websites.
5. Privacy
We will not collect any personal information or data about you except where you have provided us with that information voluntarily (in which case we may use such information to send you details of relevant products and services). We do collect certain traffic data (which will be in the form of non-personally identifiable information) regarding our website but we do not use cookies for this purpose.
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Account information
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Account information
- Purchase or service history
- Customer or client accounts and records
- Correspondence
Lawful bases and data protection rights
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
How long we keep information
We have to hold customer records pertaining to animal transport for a minimum of 2 years as per DEFRA guidelines.
6. Copyright
We reserve copyright in all material appearing on our website (including without limitation all computer code relating thereto) and in all other intellectual property rights pertaining to our website.
7. Governing law and jurisdiction
The use of our website and these Terms and Conditions are governed by English law and you agree to submit to the jurisdiction of the English Courts in respect of any dispute arising in relation to the use of our website or these Terms and Conditions.